![]() Sweetser also addressed the need for intelligent water systems, particularly in drought-stricken states such as California, and in areas where water leaks and wastage can have a large negative impact. The SUS executive further noted that the SUS smart mobile workforce platform creates the ideal scenario for single-point entry to back office operations for all utility divisions – generation, transmission and distribution – instead of having disjointed access processes for each business unit. He added: “Smart mobile workforce management also has to do with utilities’ training, scheduling, safety issues in the field, asset management tools, inventory capabilities, as well as timesheet capabilities – basically everything that a worker would have in the field on a daily basis.” ![]() Meter data processingCommenting on the trends and demand for more streamlined utility back office operations, Sweetser noted that “smart mobile workforce management incorporates everything that the utility would need to perform administrative tasks. The company is partnering with SAP’s general and vertical sales teams to explore further opportunities in other countries as far afield as Dubai. Partnering with the multinational software corporation, SAP, since 2013, has assisted SUS in expanding their business operations globally, said Mr Sweetser. Kurt Sweetser, executive VP for Alliance Partnerships and Customer Relations at Smart Utility Systems, asserted that: “Cloud-enabled platforms are the ultimate solution to enhance, due to the fact that ‘cloud’ is scalable.” The platform is designed as an interactive tool giving customers access to their water, gas and/or electric bills as well as consumption comparisons with similar households, utility bill payment from anywhere notifications of potential leaks and tracking conservation programmes. The multichannel foundation solution for utilities integrates the company’s customer engagement SaaS platform, smart customer mobile, as a combined solution affording customers a host of services accessible on their mobile phones. These include the Web (online self-services), mobile, and social networks. At the SAP for Utilities conference which took place in Huntington Beach, California in September, Smart Utility Systems, a certified SAP technology partner, discussed the suitability of cloud-based solutions to enhance utility customer engagement, increase efficiency of its daily operations and create consumer value through data analytics.Įarlier this year, Smart Utility Systems (SUS) became the first organisation to be certified as an integrator of SAP’s multichannel foundation for utilities and public sector – a customer-facing solution that empowers utility companies to interact with their customers through different communication channels.
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